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Aptean Respond Complaint Management Software | UXC Eclipse

Aptean Respond

Aptean Respond is an enterprise case management software solution which is easily tailored to your unique business processes. The solution is suitable for organisations of all sizes, enables proactive feedback management, and is suitable for a wide range of industry types (including but not limited to) financial services, healthcare, travel and manufacturing – particularly industries where an agency or legislation enforces compliance or regulatory rigor. 


Key Features: 

  • Highly configurable and easy to use, with an intuitive interface and comprehensive feature set
  • Detailed reporting capabilities, using an interactive dashboard
  • Seamless workflow for capturing and addressing customer feedback
  • BI capabilities, to help you understand root cause
  • Automated report generation, with distribution via email
  • Flexible search functions to locate customer details quickly from multiple interfaces
  • Case log easily modified and maintained by you for you

Aptean Respond is a solution dedicated to collecting and analysing customer feedback for your enterprise, keeping you abreast of your customers and enabling your care teams to manage customer concerns and take action and respond to this quickly and appropriately; resulting in better customer relations.  The solution improves front line customer interactions, increases case resolution speed, and enhances your organisation’s overall operations. 


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