MinePoint Support Centre
The UXC Eclipse Support Centre is dedicated to an exceptional level of application and technical support for the MinePoint solution. The UXC Eclipse maintenance agreement delivers the following service offerings from the Support Centre:
- An unlimited number of calls
- 24 x 7 support
- 15 minute maximum response time for all levels of calls
- All staff are fully trained and experienced support consultants
- Snapshot of any support activity through a Support Incident Report.
Support New Zealand
Support North America
NOTE: Our email/telephone Support Services are provided to all customers on a current Support & Maintenance Plan with UXC Eclipse.