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Engagement Process

We believe in building long term partnerships

The Eclipse engagement process is about more than our application, technical and business knowledge – it’s a showcase of our values and our commitment to a long-term business partnership. Quality is in our DNA and is fundamental to our approach to business and enterprise-wide service delivery.

 

Engaging with Eclipse

Our commitment to old-fashioned service means we don’t take your brief and start implementing just ‘a solution’. Our consultants take time to deeply understand your business values and your technology roadmap and set expectations around: delivery; the relationship; the right support; ideas; hopes and aspirations; the technology we work with and more.

At Eclipse, our employees come first because they create the value for our customers.

We create an inclusive culture where our teams have the right tools, the right support, and the right environment to deliver outstanding results.

 

Understanding and addressing your requirements

Defining your requirements and understanding ‘what success looks like’ is an important part of our process. We will scale our engagement to fit the size and scope of your project from developing a business case via an Enterprise Strategic Review or mapping your business processes to industry best practice. We are here to ensure the scope is right and our expectations are aligned before we start the project.

 

Determining the right project methodology

Our compliance with the ISO9001 Quality Standard underpins our approach to your project and our project management. We offer a choice of methodologies to suit your project, your budget and your implementation timeframe to ensure the best result.

 

Consulting, implementation and development services

Your project many include a range of application consulting, implementation and development services. Throughout the engagement your project manager will ensure there are no surprises, keeping you up to date with regular project communication touch points and reporting against the project milestones and deliverables.

 

Maintenance, support and ongoing services

With a 97% customer retention metric year on year, we are proud of the ongoing support we offer to our customer base. Our 24 x 7 x 365 Support Services and dedicated account management ensures that we have the skills on hand to support and evolve your solution as your business changes/grows.